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Ordering from Georgies is Easy!
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We offer discounts to every customer, every day, on every purchase. The exact discounts available vary by product line. Most of our discounts are based on the number you purchase. As the number of items goes up, your discount increases. For items that we offer with a discount, you'll see something like this:
When you order 1 to 5 of the same item number, you'll get the $7.99 price. If you order 6 to 11 of the same item, you'll get the middle price. For 12 or more of the same item, you'll get the highest discount we offer. Quantity discounts are coded into our website's shopping cart system. (As much as we'd like to, we can't offer discounts on some items. You'll see these without a discount breakdown.)
Georgies' shopping cart program interfaces with UPS and the US Post Office to give quick estimates of shipping charges on orders UNDER 150 pounds. These shipping estimates may change when we process your order. Our website does not charge your credit card in real time when you place your order. We charge your card at our physical store after filling your order and packing it for shipment. Please make sure to provide us with a phone number and email address so we can reach you.
Freight companies will unload the shipment from their truck, but it is your responsibility to move the shipment to where you want it (your workshop or studio, up a driveway, etc). The freight cost is door to door - which means from the point of pick up to drop off at the end of a driveway or loading dock. If you request anything special; like bringing it up a hill, or you are located on a difficult access way, or ask the driver to bring it inside -- an extra charge of $75 - $350 will be billed to you! Be aware that the quote on your invoice will be adjusted if you make any changes to the delivery location. Also - if you are in a residence, but conduct buisness in your home, you are still considered a "residential" location and will be charged accordingly. All Freight orders that are placed on a pallet will be charged a pallet fee of $15.00 and a shrink wrap fee of $4.00 in addition to the freight charge. We do not pad the freight charges so the fees are only to cover our costs to purchase and provide these items for handling and protection of your shipment.
We are very sorry to say it, but because of high rates of credit card fraud, and the losses we have suffered to fraud, we are not currently accepting orders for direct shipment to destinations outside North America. We make exceptions in certain circumstances, but even these orders must be prepaid in full by wire transfer before shipment. Bailey Ceramic Supply is one of our distributors out of New York. They handle international orders and may be able to help you. Go to their website at www.baileypottery.com.
Minimums: We ship from our Portland store from Monday through Friday. Tracking numbers are sent via email as "noreply@freightpop.com" the same day your package ships out. This is a legitimate email address from us. Please check your junk or spam box if you do not see this in your regular email box. Postal and delivery services will not forward deliveries without charging for the extra service, and we have to pass that charge on to you. Please verify your shipping address when you place an order. An additional fee of $17.30 will be passed along to you if an address correction service is required.
Cash:
Price Changes Please bear in mind that our supply catalog is only printed every other year. Many of our suppliers may have increased their prices after the catalog went to print -- and sometimes twice or more since then! Current prices in our store computer system override all prices previously published in print or on our website. We reserve the right to correct prices in the event of data entry or coding errors on our website's shopping pages. We work every day on keeping our website prices current, but it's still possible that some price corrections may be necessary.
Some products and equipment sold at Georgies are covered by manufacturers' warranties. We encourage you to register your purchase with these manufacturers to ensure warranty coverage ... specifically in regard to kilns, electric potters' wheels, and other major equipment items.
If you have to return products or merchandise to us, please contact us by phone or email before returning them to us. It's very important to us to make your experience with us as smooth, easy and pleasant as possible, but we would prefer to know what's going on before we receive the return from you. • We will gladly accept returns with a copy of your receipt that have NOT been opened or used within 60 days of purchase. • Clay must be in the orginal bag/box and NOT opened or used within 60 days of purchase. No refunds, exchanges or credit given for clay over 3 months old. • Items to be returned must be in original and saleable condition. Some returns may be subject to a 20% restocking fee. • Used or items damaged from use are not accepted for return, credit or exchange.
All shipments leave Georgies in good condition. When your order arrives, please inspect all boxes or parcels for obvious damage before signing the delivery receipt. Open the boxes, too, to check for concealed damage. If you find damage, note it on the receipt and get the driver's signature to verify the damage. Save the damaged items or packing materials for possible inspection by UPS or the freight company. Contact Georgies as soon as possible to report the damage. We will be happy to work with you to recover credits for damaged merchandise, but the first responsibility in getting that credit is YOURS.
Orders placed online after 2pm will be processed the following business day (Monday through Friday 8-5pm). Friday afternoon orders will not be processed until the following Monday. We check the website twice a day, but if you need the order to go out right away, please call us at 503-283-1353.
...or lose their lids and come open during shipment. We know it's a big disappointment to open a package and find a mess inside because one of the glaze jars opened up. There are times when this happens even though it's clear there was no damage in transit by the carrier(s). If this happens to you, please let us know by phone or email right away. |
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